Used Zammad version: Latest from apt, I cannot say which one exactly, because stucking of version page ( “loading…”)
Used Zammad installation source: apt repo
Operating system: Ubuntu 18.04
Browser + version: FireFox 66.0.3
Expected behavior:
Login and do administator stuff, for instance add user
*
Actual behavior:
After Ubuntu upgrade from 16.04 to 18.04, I can login with my user, but my overview tells me I have no permissions. " Currently no overview is assigned to your roles. Please contact your administrator."
I can see some tickets on left side, but others are titled “>> Unautorhized <<”.
If I create an user, I get “Not authorized” after submitting the user add form.
And in the zammad log files I can see:
INFO – : Processing by UsersController#create as JSON
INFO – : Parameters: {“firstname”=>“test”, “lastname”=>“test”, “email”=>"", “web”=>"", “phone”=>"", “fax”=>"", “mobile”=>"", “organization_id”=>"", “department”=>"", “note”=>"", “address”=>"", “id”=>“c-230”}
INFO – : Completed 401 Unauthorized in 18ms (Views: 0.3ms | ActiveRecord: 2.2ms)
I also tried to give an current normal (static user) admin role, but the same problems.
*
Steps to reproduce the behavior:
I do not know… Maybe upgrade from ubuntu 16.04 to 18.04
*
Sorry but it seems you’re mixing information which is confusing, what I understood:
You can create new tickets but do not have any rights to view them after, correct?
You can do admin-work within the admin panel, correct?
Do you know from what Zammad-Version you did upgrade?
Can you please also post information on the rights your user accounts has?
Edit: Please provide a bit more logfile (e.g. 10 lines before the 401 error and 20 after)
thanks for fast reply.
Yes I can create tickets, but I cannot view them after that.
" Opps… I’m sorry, but you have insufficient rights to open this Ticket." after creation.
I can’t do admin work, at users, I can’t see users, I can’t add user. (Not authorized)
Under groups, I can view the groups, but adding group, don’t work. (Not authorized (user)!)
And many admin pages / sections are only stucking at “Loading…” or show me blank page.
I did not recognized, that I did a zammad update with the ubuntu upgrade…, but you are right, I found in apt history, that zammad has been updated. The version before was 2.9.x
it seems there was an issue with MariaDB.
After upgrade from Ubuntu 16.04 to 18.04, mariadb 10.2 was uninstalled. I installed it, and it was running on mariadb 10.1, and there was the problem I think.
I cloned my live zammad machine, and created a a demo instance. After upgrade, I added the mariadb repo from MariaDB 10.2
Thanks for the feedback, glad you could make it work.
Especially for distro upgrades (for the next time) you should always do a Zammad backup before. This will also help you in case something broke.