Hi,.
we have a problem with our Zammad installation setting the correct ticket status after a ticket update.
Infos:
Used Zammad version: 5.2.3
Used Zammad installation type: package
Operating system: Windows 10
Browser + version: Google Chrome und Microsoft Edge
Expected behavior:
When setting the status “Rückfrage extern / External enquiry”, the status should be set to “Antwort erhalten / Reply received” after the update.
Actual behavior:
The ticket is set to the open status again
Steps to reproduce the behavior:
This happens with every test
More info:
The two statuses have been newly created via the rails console. I checked the options set for the status via the Api and everything looks fine.
This is the new status:
This is to be set after an update:
But this is set:
Here you can see in the history that the status open is set again:
When researching here in the forum and on Google, I could not find any info on this behaviour.
Thank you very much for useful tips and hints