Advance search issue

  • Used Zammad version: version 3.1.x
  • Used Zammad installation source:
  • Operating system: Cent OS 7
  • Browser + version: Chrome Version 77.0.3865.120

Expected behavior:

While advance search as per the data sheet, i can search for specified customer or state with below syntax customer: some name or state: open and (from:me OR from:somebody)

Actual behavior:

Normal search is working fine but if i am trying to use attributes like customer: its showing no match, see below screen shot (right side i opened that email,but search showing no match)

Steps to reproduce the behavior:

Really dont know, how reproduce this behavior

Based on some topics i saw online i done the re indexing also but doesn’t helped.
Please help

Hey @Dibu,

you’re just doing it wrong. There’s no match because you’re looking for something that doesn’t exist.

You’d want to search for this in your case: nanette*
customer.firstname: nanette

Take a look at this for further information:


thanks for the support customer.firstname: nanette* format works for me, in documentation the syntax mentioned is not working


Pull Requests are welcome, or at least an issue on the user documentation github. :slight_smile:

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