Dibu
October 17, 2019, 5:29am
1
Used Zammad version: version 3.1.x
Used Zammad installation source:
Operating system: Cent OS 7
Browser + version: Chrome Version 77.0.3865.120
Expected behavior:
While advance search as per the data sheet, i can search for specified customer or state with below syntax customer: some name or state: open and (from:me OR from:somebody)
Actual behavior:
Normal search is working fine but if i am trying to use attributes like customer: its showing no match, see below screen shot (right side i opened that email,but search showing no match)
Steps to reproduce the behavior:
Really dont know, how reproduce this behavior
Based on some topics i saw online i done the re indexing also but doesn’t helped.
Please help
dvnkln
October 17, 2019, 5:49am
2
Hey @Dibu ,
you’re just doing it wrong. There’s no match because you’re looking for something that doesn’t exist.
You’d want to search for this in your case:
customer.email: nanette*
or
customer.firstname: nanette
Take a look at this for further information:
https://user-docs.zammad.org/en/latest/advanced/search.html
cheers
Dibu
October 17, 2019, 6:11am
3
hi,
thanks for the support customer.firstname: nanette* format works for me, in documentation the syntax mentioned is not working
Regards,
Dibu
Pull Requests are welcome, or at least an issue on the user documentation github.
system
Closed
February 15, 2020, 11:27am
5
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