Adding Ticket Update to Email

Infos:

  • Used Zammad version: 6.5.0-1748004558.020e85a9.jammy
  • Used Zammad installation type: standalone VMWare Server
  • Operating system: Ubuntu Server 22.04 LTS
  • Browser + version: MS Edge 138.0.3351.95

Expected behavior:

When a ticket is updated, it send an email to the customer and includes the update in the email body.

Actual behavior:

When the ticket is updated, it sends the email as expected, but I cannot get the update to show in the email body. I can’t seem to find the right reference to add.

I tried #{ticket.history} but that didn’t work.

Steps to reproduce the behavior:

That’s my setup: