Adding Own SMTP only channel leads to errror when using sendgrid.net

[cYzzie]

Infos:

Used Zammad version: 5.1.x
Used Zammad installation type: package
Operating system:

Expected behavior:

• sends mail

Actual behavior:

Zustellung fehlgeschlagen: “Unable to send email to ‘Customer mail@somedomain.com’: Can’t use Channel::Driver::Smtp: #<OpenSSL::SSL::SSLError: SSL_connect returned=1 errno=0 peeraddr=108.128.229.184:587 state=error: wrong version number>”

Steps to reproduce the behavior:

add an SMTP only channel using smtp.sendgrid.net

mychannel = Channel.create(

area: ‘Email::Account’,

options: {

  inbound: {

     adapter: 'null',

     options: {}

  },

  outbound: {

     adapter: 'smtp' ,

     options: {

        host: "smtp.sendgrid.net",

        user: "apikey",

        password: "<key removed>",

        port: 587,

        ssl: true,

        domain: Setting.get('fqdn'),

        enable_starttls_auto: true

     }

  }

},

active: true,

preferences: {

  editable: false

},

updated_by_id: 1,

created_by_id: 1

)

i am not sure if the error is a bug or somehow related to the used configuration especially in regarding to ssl / port etc, anything i can do to help solving this issue for me?

[cYzzie]

i have also configured sendgrid to send notifications from zamamd which works without problem, so it is probably more about how to add the channel corretly then an actual bug

[cYzzie]

if i use port 465 it works, however sendgrid does recommend using port 587 (and i am using that port when sending notifications from within zammad)

[MrGeneration]

Zammad “guesses” the encryption method suitable for SMTP channels. This is due how Ruby works as far as I’m aware. You cannot provide a specific encryption type as of now. You may want to stick to 465 if it is working and supported by sendgrid.