Adding Notes to Tickets

Hey,

is it possible to add notes to Tickets?
I can´t seem to find a feature to do so.

Is it posible to close a ticket automatically after a given time?

Greetings and thank you in advance
Denise

Did you take a look into the ticket dialogue?
This is the default article type you’ll create, if you don’t hit enter.

See:
https://user-docs.zammad.org/en/latest/basics/service-ticket/follow-up.html#adding-new-messages-notes

Yes, pending close it what you’re looking for.
See: https://user-docs.zammad.org/en/latest/basics/service-ticket/settings/state.html