Adding groups do not appear on the select field


  • Used Zammad version: V3;5
  • Used Zammad installation source: (source, package, …) package
  • Operating system: centos7
  • Browser + version: firefox

Expected behavior:

  • I have added 3 new groups so I shoud see them in the Group select Field

Actual behavior:

  • I have added 3 new groups but I cant see them on my Group select Field
    I have 7 groups before and I have added 3

Steps to reproduce the behavior:

  • In the groups tab I have created 3 groups
    *I have added a permissionson those groups
  • I have created a user and affect them to the group

my groups

example of role



it’s indeed a permission problem, I am testing from admin account that dont have permission on those groups, sorry for the bad question

You have to give permissions to your roles for the new groups

I did , I have updated my post

Have you tried hitting F5 on your Zammad website? That often helps refreshing things.
Otherwise you still might have a problem with the permissions. You could post a screenshot


if the groups don’t appear on the customer interface:
did you check customer_ticket_create_group_ids or on Zammad UI Settings(Admin)->Channels-Web->Group selection for Ticket creation

irb(main):001:0> Setting.get(‘customer_ticket_create_group_ids’)
=> [“6”, “18”, “23”, “12”, “15”, “9”, “17”, “104”]
Your group ids should appear here

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