Hey there,
is there a possibility to create a new channel when creating a new ticket as an Agent/Admin?
No, the new ticket dialogue cannot be extended.
At least not with custom code fiddling that’s not update safe.
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Thank you!
Is it possible to add a Hyperlink in the Dashboard Icons atleast? 
So you click on 
and you will get redirected to your tickets?!
Not without code changes. Right now it’s not possible.
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well ok
Thank you very much for your quick response
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