Add the possibility to attach checklist to a ticket via api

[gianfalconi]

1. I have a flow in n8n that is triggered by the creation of a ticket in a group; this flow checks the ticket information and tries to auto-complete some custom fields. I would also like to have the possibility to attach a checklist from a template via API using a field like “checklist_template_id”.
2. If the flow successfully auto-completes the custom fields, the operator does not need to manually select the checklist template, increasing ticket management speed.
3. The only checklist ID present in the ticket increases each time a new checklist is assigned.

Your Zammad environment:

• Average concurrent agent count: 4/5
• Average tickets a day: not in production yet

[dominikklein]

Did you check the checklist endpoints already? Checklist Endpoints — Zammad System Documentation documentation

[mantas]

Create endpoint in above link should do the job. However, documentation is missing that it takes an optional template_id argument

[gianfalconi]

My bad, but in my opinion, this shouldn’t go under “create” but rather under “attach to ticket”… Maybe this way it’s clearer. What do you think? Anyway, thanks a lot for the help!

[mantas]

The idea was that checklist is somewhat separate. If checklist is updated, the whole ticket update workflow with triggers, notifications and so on is not triggered. Otherwise it may create a lot of noise. There are many in-checklist actions too that would be hard to define as a part of ticket update.

But thanks for feedback!