I am currently testing Zammad as an internal ticket system and I am very happy with it so far, however there is one feature I think is missing and that is a Salutation/Title field in the User attributes. I am no native English speaker, but in Germany it is pretty common to formally greet someone with the following phrase:
Dear Mr John Doe,
…
However without the title attribute, I always have to write
Dear Mr/Ms John Doe,
…
If I were able to set a user attribute for that, it would be really helpful and I could also sync it with the Active Directory title attribute for example.
Hi @mlhb
in the Admin Interface (German: Verwaltung) you can add a property for tickets, users, organsisation and groups.
There you can add an property for the Salutation/title (Anrede) an with the LDAP Integration you could mapp the AD attribute to this field.
Everything beneath “Definiere hier …” I left at default, because it was fine for me.
Then I went to Settings → Integration → LDAP and clicked on Change, then just clicked through until I got to the point, where you can map LDAP attributes to Zammad User attributes. Then I simply clicked on “Add” and mapped my newly created title attribute to the according LDAP attribute. After that, click on “Sync Now”, which depending on the user count can take some time. After that I just made sure, that the attribute shows up when inspecting a user in the users tab.
no that’s not the issue. Just enter some spaces into a text object via the Zammad UI: The field remains “empty” and shows a “-” when used in placeholders
