Add ownername and customer name in Zammad triggers

  • Used Zammad version: V 3.3.0
  • Used Zammad installation source: (source, package, …) : package
  • Operating system: CentOS 7
  • Browser + version: Chrome 80

I am trying to create my own ticket received reply triggers in Zammad Ticketing System.
I guess that I am using the wrong tags, but what is the correct ones?
Are the acceptable tags listed anywhere?

Expected behavior:

  • Dear John,

    Best Regards,
    Sam Smith

Actual behavior:

  • In the reply email I get:
    Dear (#{ / no such method}),

Best Regards,
(#{ / no such method}

Steps to reproduce the behavior:

  • Create a trigger that contains:

Dear (#{}),

Best Regards,

Hello @ssavva05 :wave:t2:,

there’s no variable for the ‘combined’ name of the customer, please use the following two variables to get the full name:
#{ticket.customer.firstname} #{ticket.customer.lastname}

Same goes for the owner of the ticket:
#{ticket.owner.firstname} #{ticket.owner.lastname}

All supported variables are also listed in the admin documentation:


1 Like

Hello Ben,

Thank you very much for the quick and accurate reply! I hope everyone stay healthy! God Bless you!
You can mark this issue as resolved.


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