Add ownername and customer name in Zammad triggers

[ssavva05]

• Used Zammad version: V 3.3.0
• Used Zammad installation source: (source, package, …) : package
• Operating system: CentOS 7
• Browser + version: Chrome 80

I am trying to create my own ticket received reply triggers in Zammad Ticketing System.
I guess that I am using the wrong tags, but what is the correct ones?
Are the acceptable tags listed anywhere?

Expected behavior:

• Dear John,

  Best Regards,
  Sam Smith

Actual behavior:

• In the reply email I get:
  Dear (#{ticket.customer.name / no such method}),

Best Regards,
(#{ticket.owner.name / no such method}

Steps to reproduce the behavior:

• Create a trigger that contains:

Dear (#{ticket.customer.name}),

Best Regards,
(#{ticket.owner.name})

[herzkerl]

Hello @ssavva05 ,

there’s no variable for the ‘combined’ name of the customer, please use the following two variables to get the full name:
#{ticket.customer.firstname} #{ticket.customer.lastname}

Same goes for the owner of the ticket:
#{ticket.owner.firstname} #{ticket.owner.lastname}

All supported variables are also listed in the admin documentation:
https://admin-docs.zammad.org/en/latest/system/variables/ticket.html

Cheers,
Ben

[ssavva05]

Hello Ben,

Thank you very much for the quick and accurate reply! I hope everyone stay healthy! God Bless you!
You can mark this issue as resolved.

Cheers,
Savvas