Zammad does, at this moment, not support any animated content. That includes GIFs and videos in general. For videos we’d also always suggest to not use Zammad for hosting videos, because there are other palttforms that fit this need way better than we do.
Please note that you can’t embedd videos at this moment.
Allowing animated content will be part of a future™ release.
Please note that I can’t provide any release or version plans as of yet.
In the future™ we’ll also change the editor at some point. This will affect all editors within Zammad, as we don’t want to start seperating editors. of course especially for animated content the available functions might differ.
The editor statement is in no way 100% complete and a future™ todo. So above information might be off, incorrect or not detailed enough.
Thanks a lot for zammad, a great helpdesk tool! My company can help you on this feature with a bug bounty? Can we create an github issue about markdown feature?
We use the knowledge base a lot and it is not userfriendly to do the layout currently
thanks for your interest in boosting Zammad!
We can priotize either Markdown support or a new editor if you want to. To be honest I’d prefer the new editor over Markdown (because it helps a broader mass) but that’s just my thought.
Please drop a mail to sales [at] zammad [dot] com - we’ll then fiddle around the way to know what you need and want exactly.
we’re service provider and use Zammad to documate our IT-Servicedesk. It often happens that we store certain snippets in Zammad - in the ticket as well as in the knowledge base. We would appreciate if Zammad would support “quotes” or “performatted text”.
You may want to use the big ol’ text editor feature request instead of opening your own one as this is technically a sub part of it. Would be kinda useless to split votes for that, right?
