This would be a useful function for topics like:
Sending an automated email to the customer, if a specific “Customer” object (e.g. Newsletter Yes/No) has been changed. In this case the customer could get an automatic notification email if a agent changes the “Newsletter” object in the customer settings.
For “Ticket” objects, it is possible:
I tried to solve this via “Macros”, but macros don’t have access to customer fields:
