Do you think it would be possible to add an easy way to list (or even better, a way to manage) the agents who are members of a group when creating or editing said group?
Zendesk for example offers ways of controlling the user-group relationship both from the user profile and the group settings. This way, depending on how one is approaching the task, you always get the information you are looking for. I.e.:
- If I look at a user’s profile, I can quickly see which groups they belong to. A quick way to answer the question “Does John belong to the group Disney?”.
- If I look at a group’s settings, I can quickly see the list of users. A quick way to answer the question “Who belongs to the group Disney?”
I found a workaround to see the list of members, but this requires opening/accessing a ticket.
Let me know if I need to clarify the request a bit more. Cheers!