Add custom user fields to user popover in ticket view and search


  • Used Zammad version: 5.2.3
  • Used Zammad installation type: (source, package, docker-compose, …):package
  • Operating system: Ubuntu
  • Browser + version: Chrome (latest)

Expected behavior:

  • Adding a user Object will show that object on the user popover tooltip when either running a search or in the ticket conversation pane when hovering over their avatar or name

Actual behavior:

  • Only some user objects show in either popover.

Steps to reproduce the behavior: This is not a bug. I am wondering how to add fields to the user popover when searching by name and hovering over the name in the search results or when in a ticket hovering over the user’s avatar. It seems some of my custom user objects show up, where others do not.

Zammad will only show fields that have a value. If they’re empty, they’re omitted.
Aso, if you chose to not show them in “view” screens, Zammad will not show them as well.

The customer detail view would behave the same way.

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