Add attachments from other Articles

Hello,

We would really love a feature where you can add an attachment to an email article from another article in the same ticket.

For example if an agent adds an attachment to a note, but then they would like to email it to the customer as well.

It seems like the Pane for Listing all Attachments would be an ideal way to implement this.

This is similar to a previous request

Here’s an example of the Attachments Pane feature

image

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