Add ability to automatically shrink media files

Title: Add ability to automatically shrink media files via scheduler with Linux tools

Use case/pain point:

  • If regularly transmitting videos, images and PDF files over a prolonged period of time, more disc space is consumed.
  • It is desired to counter this space consumption, reducing the filesize of attachments.
  • This way the size of a backup should also be reduced.


  • It would be useful to be able to reduce the size of ticket attachments via admin menu (scheduler).
  • A scheduler job should be configurable to select specific tickets and downsize the attached files using tools like FFMPG, Image Magic and Ghostscript.
  • The desired size, and thus tradeoff in quality, should be configurable via percentage value.
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