Add a Confirmation Dialog Before Updating a Ticket

Feature requests
1

Hi Team,

Good day!

I would like to suggest adding a confirmation dialog when clicking the Update button in Zammad to help prevent accidental ticket updates or email submissions.

Currently, there is no confirmation prompt before the action is executed. For example:

  • We may accidentally click the Update button.

  • While drafting an email, our cursor may be positioned over the Update button without us noticing. When we press Enter to start a new line, the button may be triggered, causing the draft to be sent unintentionally.

These situations may result in incomplete or unintended emails being sent to customers.

Suggested improvement:

Display a confirmation dialog before executing the update action, allowing users to confirm or cancel the action before the ticket is updated or the email is sent.

Thank you for considering this suggestion.