AD Mapping Specific Objects

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: docker-compose
  • Operating system: Ubuntu
  • Browser + version: Firefox 127.0.2

I am trying to map my active directory user’s phoneNumber and Department to Zammad however it seems like I can write on the mapping fields but they will only accept the default one’s that show on the dropdown menu. Is it possible to map these 2 attributes as they are very important for my company?

Best Regards

2

Try to condense your LDAP search result to what you actually need (user wise). Ensure that the attributes in questions are set to the users you’re trying to synchronize and check again. If Zammad finds the attributes being populated (usually within the 50 first results or so) then it should provide you with an entry in the configurator.