- Used Zammad version: 2.9
- Used Zammad installation source: (source, package, …) package
- Operating system: Ubuntu 18.04
- Browser + version: any
In my environment I have imported all users from my AD thru LDAP integration.
Because I want all users to be available as a customer in zammad (for organisation internal support) I set a LDAP filter like that (set to zammad role Customer):
So far that’s fine. Then I have an AD group that contains all my agents. This group is mapped to zammad role Agent by this filter:
That works to set those users as an agent, however, since these users are also contained in the AD group “alle” they are still mapped to the “Customer” role as well.
Is there a filter-option to exclude an AD-group from being imported? that would be the easiest solution in the first “Customer”-Role filter to exclude all Agents from being mapped there