Active Directory auth - big problem

[S1XP4K]

Infos:

• Used Zammad version: currently unknown
• Used Zammad installation type: package
• Operating system: debian
• Browser + version: chrome

Expected behavior:

• login with AD credentials should be possible

Actual behavior:

• impossible

One of our Domain Controllers was removed from Active Directory before I was able to change the settings in zammads webUI.

Now I can’t login to change it.

Is there an option to add a local admin-user from console in order to login and set the new connection?

Or is there an option to change the IP to the current server?

regards

Rico

[Sal]

There must be a local admin account already. You would need that to configure zammad during the initial setup.

If you can’t login to the UI, then you’ll need to use CLI.

https://docs.zammad.org/en/latest/admin/console/working-on-users.html

[S1XP4K]

thx 4 the link.
Didn’t found it by crawling the documentation …

btw: we found the install-documentation with the localadmin credentials and were able to login and change it via the gui.

Now it’s back online

thx 4 help @ all

greetz

Rico