- Used Zammad version: 2.9
- Used Zammad installation source: (source, package, …) Ubuntu Package
- Operating system: Ubuntu 18.04
- Browser + version: any
I have successfully imported my users from Active Directory and found the appropriate setting to assign the Agent’s Role only to AD-users from a sepcific AD-group.
However, I need help to assign my agents to specific groups in zammad. So this is what I need:
Users in AD-group “Departement 1” should be synced to “Departement 1” group in zammad;
Users in AD-group “Departement 2” should be synced to “Departement 2” group in zammad;
And while Agents from Departement 1 & 2 have only access to their own groups in zammad, Users in AD-group “admin” should have read/write access in all zammad groups.