Hello, i’m very pleased with zammad, using it for more than a year.
I’d like to exchange data with another web application, i ask if it’s possible to:
create a new field/object in the request, a simple select field, and populate the values in the list from a xml or list obtained from a https call to the other application
trigger a email or http-post the content of the current ticket to the other web application.
Can you give me some tips ?
I need a solution as simple as possible, but robust.
Thank you
Marco
Yes thanks, I read the documentation, I still don’t understand if and how you can populate a select list for a request object with values from an external dynamic data source.
I must experiment with webhooks, if you say this is the way to address the second l’art of my question.
Thanks a lot,
Marco