Hi there,
it would be nice to be able to show hints to the customers on ticket creation in the web interface.
As for now it seems to be imposible to give tooltips or presets to our customers for the ticket creation, so we get many tickets that aren’t feeded with information as expected.
I see multiple ways how we could achive this:
- Make the fillable fields in the web interface all customisable (to some degree) like being able to change the text that describes the fields. For now the fields “Title” and “Text” are fixed.
- Add a text to the “Text” field as a description so you can tell the customers what information they need to provide in the article. This option exists for the ticket creation for agents when entering the customer: