Ability to reassign an existing chat to someone else

Sometimes, the chat operator doesn’t know the answer because (for example), he’s from sales and it’s a technical question.

It would be very interesting to be able for someone else to take over the chat, or let the operator to assign someone else.

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Did you check the chat function?
You already can move the chat to another chat topic which allows exactly that.

The only thing it doesn’t allow are specific pointings to a specific user.
That’s a bad idea any way because of the way the Zammad chat works.

2 Likes

Sorry but I don’t understand or I missed a button somewhere? Where could I move the chat to another topic?

Oh okay got it. Right now, I used “Chat topics” for each different website. But I suppose I can use also topics for different group people in the org.

Clicking on (in my case) “en #3508” will provide a context menu for transfering.

Thanks got it! I missed it, it will solve my issue.