503 Service Unavailable after Update > 6.5.0

Technical assistance
1
  • Used Zammad version: latest (6.5.0-1753334673.cc7247b2.noble)
  • Used Zammad installation type: package
  • Operating system: Ubuntu Linux 22.04.5
  • Browser + version: latest Chrome, Firefox, Brave

Expected behavior:

  • simply works as former Updates…

Actual behavior:

  • Zammad seems to run, but there is an 503 error : Service Unavailable

Steps to reproduce the behavior:

  • simple Update by apt-get update && apt-get install zammad
  • after some research I found a missing db update, so I tried
    sudo zammad run rake db:migrate followed by this:
ruby: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.38' not found (required by ruby)
ruby: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.38' not found (required by ruby)

Now I don’t know what to do. Please help…

2

This indicates you install the package for Ubuntu 24.x, but you say, you have Ubuntu 22.x running.

3

Thank you for response.
This seems to be the case, but I wasn’t aware of it at the time. Is there a way to undo this?

4

Well you have to fix your repository that currently shows to Ubuntu 24 LTS and then do a forced reinstall (if there’s no “more current” version of Zammad available) and you should be fine.

You can find the installation part here:

5

Thank you very much. It works again now. :folded_hands: