3rd party web-form and Zammad


  • Used Zammad version: 6.0.0-1686923138.5f49be3b.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Browser + version: Chrome 111

Expected behavior:

  • Create a ticket from web-form with a specific customer’s data

Actual behavior:

  • Regular behavior

Steps to reproduce the behavior:

  • My task is to have the user fill out a fairly large web form from which to create a ticket.
    Since Zammad contains very limited web forms, I want to use a third-party service such as Jotform.
    But I don’t understand, how to pass data from completed form to Zammad, so that a ticket would be automatically created on behalf of a user whose name and email are specified in the form fields.
    Unfortunately I don’t have programming skills and I don’t know how to work with webhooks, json and all that stuff.
    Maybe there is a ready solution, which can be applied to my task? How can I integrate a third party form service and Zammad?
    thank you all in advance!

You’ll want to have a look into Zammads API documentation.
Your form has to communicate with Zammad and Zammad expects this kind of thing to happen via API: