12 hours time specification


If you are used to the 12-hour time format (e.g. almost everyone in the USA), it is quite hard to get used to the 24-hour time format that is used in Zammad in different places. For a better user-experience it would be good to have some “12-hour time format options”

Right now there are two main pain points:

A) Pretty date
An additional time format should be available, which displays the time within the tickets in 12-hour format

Pretty date: Timestamp (12 hours format), like:

This makes the time display in the ticket look like this::

B) 12 hours pending state
It should be possible to enter the pending-time in 12-hour format with an additional input field for AM/PM.

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