Hiya, someone has experiencied skip in the correlatives?
Our fist ticket is #240.001 (6 char minimum)
but after #249.999 (10.000 tickets later)
it skipped to #2.410.000
Just asking if this is system issue
Thanks any comments!
Your question should be answered by our documentation:
https://admin-docs.zammad.org/en/latest/settings/ticket.html#number
Hi Mr. thanks, but not really:
i have checksum off, and min digit 6, it should have gone from 249.999 to 250.000
Maybe I’m understanding something wrong but I see no sense on adding an extra number if there is plenty of room to use (6 number) wich is the minimum
No. The documentation and Zammad clearly states: SystemID PLUS increment.
Your SystemID (as the example on the bottom shows) is 24. Your systemid is fixed and does not change.
systemid == 2 characters
+ increment == 4 characters
Your increment hit 9999 and thus (to not overflow) is extended by 1 to 10000.
Aight, thanks, i don’t understand why it will overflow. But it’s working as intended as I see
Greetings!
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