Zammad as ITSM Suite?

Lobby
1

Good evening,

I would like to use Zammad in the company for IT support and IT service management.

I’m very new to the topic and at best I’ve gotten a rough overview.

At the moment I’m still a bit unsure and I hope for your opinions and experiences:

I would like to use Zammad centrally for ITSM in the company. Are there any possibilities?

  • Map different processes with different “masks” and procedures:
    Help Desk with Incident Management and Request Fulfillment
    change management
    problem manager
  • hibterlegen workflows in the customer portal
  • Assign attributes from AD to fields via LDAP

for the moment these are the questions i am asking myself. I would be happy about feedback.

Regards
araphor

2

Good evening,

are there any experiences or opinions about zammad as itsm suite about the different processes?

Has anyone implemented incident, change and problem management?

Thanks and Greetings
araphor

3

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