I would like to use Zammad in the company for IT support and IT service management.
I’m very new to the topic and at best I’ve gotten a rough overview.
At the moment I’m still a bit unsure and I hope for your opinions and experiences:
I would like to use Zammad centrally for ITSM in the company. Are there any possibilities?
- Map different processes with different “masks” and procedures:
Help Desk with Incident Management and Request Fulfillment
- hibterlegen workflows in the customer portal
- Assign attributes from AD to fields via LDAP
for the moment these are the questions i am asking myself. I would be happy about feedback.