Thanks for those information. I took a look and currentely the problem is, that you cannot merge tickets with filters, macros, triggers or schedulers.
So in this case we have to options:
- Doing some API-magic
- finding another way to achieve what you want
As this is a little bit more complexx, I’ll take a further look when I have more time - but I cannot promise anything. Maybe API integration would be a better idea overall - as the monitoring system could get the ticket ID for that case and then append it automatically.