What is the difference between Group and Organisation

Lobby
1

Hi,

apologies if this question is to trivial, but i couldn’t fully understand the difference between an organisation and a group. I know, that Organisations are meant to distinguisch Customers, but what functions do Groups have? Are they meant to organise Agents?

Thanks a lot and BR,
Michael

2

I’m closing this ticket, as i found some description of both in the docs. Still i’m missing some infos on how to use both of them.
I have created this ticket for that purpose.