View in tickets

I looked in settings but could not find anything concerning my wish, so it also might be a feature request :slight_smile:

When looking at a ticket the part of the customer is on the right side and my part is on the left side.
All other programs for communicating like Telegram or Whatsapp have my part on the right side and the opposite part on the left.

Did I miss a setting for that or is there any trick to achive this?

Do other people also want to have an option for changing that?

Thanks for your answers

You’re the first that’s asking - you’re right, it’s a feature request.
You currently can’t change if a customer icon appears on the left or right.

By default it’s always:

  • left side: agent
  • right side customer


This topic was automatically closed 41 days after the last reply. New replies are no longer allowed.