Hello everyone,
we wanted to ask briefly what the status of the following GitHub issue is?
opened 08:06AM - 17 May 18 UTC
enhancement
trigger
verified
Hi Zammad team,
we have a trigger in place to send out an email to the custom… er once a public note is created to inform the customer about this change. The trigger for this looks like this:
It's the "update" action of an support case, where a note with visibility of "public" triggers the action.
We noticed that when the note is created with the visibility of "public" this works totally fine. If the note is created with the visibility "internal" and then after the creation the note's visibility is changed to "public" that trigger is not invoked.
It would either be good to either
1. also trigger the action "updated" of type "note" in case of a visibility change or
2. create a new trigger type of "note visibility change" to also react on this type of update
We are on 2.4.0 of Zammad.
Thanks
Thank you very much for a short answer.
I had to change the category for obvious reasons. It would be clever to ask on the issue itself. What I can tell you though:
The issue was created by a community user and is an enhancement request. It‘s not guruanteed tht it will wver land in Zammad. It‘s not qualified and has no milestone so.