Update Facebook integration documentation

Facebook integration is an important feature, apparently supported already by Zammad, but the documentation is out of date

Please note that this part of our documentation currently is outdated. We currently are working on solutions for this topic.

I have tried following the available documentation as best I can but the integration did not succeed.

Please update the Facebook integration documentation to that this integration can be used.

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I agree in general. Documented features should be working or otherwise (if not working) have a bug report. Anyway, the status and actual working of channels should be very clear. I myself was attracted by the FB integration, now it appears not to be working at all?

No rant intended, just expressing my opinion.

Just as side note:

Pull Requests are welcome.
I won’t do this in too near future, currently my list is too big for that… Sorry.

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