😎 Unusual use case: agents must be “blind”, users anonymous

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Dear community,

I have the unusual use case that agents must answer inquiries blindly. That means agents are not allowed to see the name or the email address of the user, who is filing a ticket. The latter must be anonymous to the agents. Is this somehow possible to configure?

Any help is highly appreciated.
Best regards,
Max

2

Hey,

as already cleared by our phone call just now, this is not possible at all.
It completely strikes against Zammads nature to know whos on the other site.

This would need (very) heavy customizing one the complete system which would proberbly result in a new product and get quite expensive.

Best regards

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Thank you very much!

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