Unprocessable Entity in Body cause of Variable-Value

Yaspo90 · November 16, 2020, 11:52am

Hello,

Just a short question i am creating a Powershell Script, which loads errors out of Solarwinds in Zammad.
Every Variable is working but just the Description fails everytime with the “unprocessable-entity error”

article     = @{

                            subject = "fehler: $fo"

                            body    = "Ihr Server $cname hat ein Problem Festgestellt und wird sich umgehend 
                                            damit befassen. Problem: $cb"
                        }

Output of $cb = "Anti-Virus-Aktualisierungsüberprüfung - Windows Defender Antispyware"

Error = Invoke-RestMethod : Der Remoteserver hat einen Fehler zurückgegeben: (422) Unprocessable Entity.
In Zeile:74 Zeichen:33
+ ... $Response = Invoke-RestMethod -Uri $apientry -Body ($body | ConvertTo ...
+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebException
    + FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommand

Somebody knows whats wrong??

Greetings and thank you
yaspo

MrGeneration · December 2, 2020, 11:26am

Hello,

please try again and provide the (redacted) production.log from that moment.
There’s proberbly a traceback that will help you and us.

Yaspo90 · December 11, 2020, 1:57pm

/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/core_ext/object/blank.rb:128:in `match?'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/core_ext/object/blank.rb:128:in `blank?'
/opt/zammad/app/models/application_model/checks_attribute_values_and_length.rb:30:in `block in check_attribute_values_and_length'
/opt/zammad/app/models/application_model/checks_attribute_values_and_length.rb:20:in `each'
/opt/zammad/app/models/application_model/checks_attribute_values_and_length.rb:20:in `check_attribute_values_and_length'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:426:in `block in make_lambda'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:198:in `block (2 levels) in halting'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:606:in `block (2 levels) in default_terminator'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:605:in `catch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:605:in `block in default_terminator'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:199:in `block in halting'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:513:in `block in invoke_before'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:513:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:513:in `invoke_before'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:131:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:816:in `_run_create_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/callbacks.rb:346:in `_create_record'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/timestamp.rb:102:in `_create_record'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/persistence.rb:705:in `create_or_update'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/callbacks.rb:342:in `block in create_or_update'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:132:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:816:in `_run_save_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/callbacks.rb:342:in `create_or_update'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/persistence.rb:308:in `save!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/validations.rb:52:in `save!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/transactions.rb:315:in `block in save!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/transactions.rb:387:in `block in with_transaction_returning_status'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/connection_adapters/abstract/database_statements.rb:265:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/transactions.rb:212:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/transactions.rb:385:in `with_transaction_returning_status'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/transactions.rb:315:in `save!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/suppressor.rb:48:in `save!'
/opt/zammad/app/controllers/concerns/creates_ticket_articles.rb:64:in `article_create'
/opt/zammad/app/controllers/tickets_controller.rb:167:in `block in create'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/locking/pessimistic.rb:84:in `block in with_lock'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/connection_adapters/abstract/database_statements.rb:267:in `block in transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/connection_adapters/abstract/transaction.rb:239:in `block in within_new_transaction'
/opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/monitor.rb:235:in `mon_synchronize'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/connection_adapters/abstract/transaction.rb:236:in `within_new_transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/connection_adapters/abstract/database_statements.rb:267:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/transactions.rb:212:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/transactions.rb:301:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/locking/pessimistic.rb:82:in `with_lock'
/opt/zammad/app/controllers/tickets_controller.rb:155:in `create'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/abstract_controller/base.rb:194:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:109:in `block in run_callbacks'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in `block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in `block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/notifications.rb:180:in `subscribed'
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in `block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:118:in `instance_exec'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:118:in `block in run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:136:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/abstract_controller/callbacks.rb:41:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_controller/metal/rescue.rb:22:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/notifications.rb:168:in `block in instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/notifications/instrumenter.rb:23:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/notifications.rb:168:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_controller/metal/instrumentation.rb:32:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_controller/metal/params_wrapper.rb:256:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.4/lib/active_record/railties/controller_runtime.rb:24:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/abstract_controller/base.rb:134:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.4/lib/action_view/rendering.rb:32:in `process'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_controller/metal.rb:191:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_controller/metal.rb:252:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/routing/route_set.rb:52:in `dispatch'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/routing/route_set.rb:34:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/journey/router.rb:52:in `block in serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/journey/router.rb:35:in `each'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/journey/router.rb:35:in `serve'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/routing/route_set.rb:840:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:40:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/http/content_security_policy.rb:18:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/callbacks.rb:98:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.4/lib/rails/rack/logger.rb:38:in `call_app'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.4/lib/rails/rack/logger.rb:26:in `block in call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/tagged_logging.rb:71:in `block in tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/tagged_logging.rb:28:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/tagged_logging.rb:71:in `tagged'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.4/lib/rails/rack/logger.rb:26:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.4/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/executor.rb:14:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.4/lib/action_dispatch/middleware/static.rb:127:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.4/lib/rails/engine.rb:524:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
E, [2020-12-11T14:48:52.187192 #866-46917478880500] ERROR -- : Error ID 3G1DhX-z: invalid byte sequence in UTF-8
I, [2020-12-11T14:48:52.188423 #866-46917478880500]  INFO -- :   Rendering inline template
I, [2020-12-11T14:48:52.189967 #866-46917478880500]  INFO -- :   Rendered inline template (1.4ms)
I, [2020-12-11T14:48:52.190262 #866-46917478880500]  INFO -- : Completed 422 Unprocessable Entity in 478ms (Views: 2.4ms | ActiveRecord: 67.1ms)
I, [2020-12-11T14:48:52.732549 #866-46917479349920]  INFO -- : Started GET "/api/v1/users/11?full=true&_=1607692885465" for 93.133.13.127 at 2020-12-11 14:48:52 +0100
I, [2020-12-11T14:48:52.746911 #866-46917479349920]  INFO -- : Processing by UsersController#show as JSON
I, [2020-12-11T14:48:52.747152 #866-46917479349920]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1607692885465", "id"=>"11"}
I, [2020-12-11T14:48:52.796869 #866-46917479349920]  INFO -- : Completed 200 OK in 50ms (Views: 4.0ms | ActiveRecord: 10.3ms)
I, [2020-12-11T14:48:53.335679 #866-46917485597980]  INFO -- : Started POST "/api/v1/tickets" for 93.133.13.127 at 2020-12-11 14:48:53 +0100
I, [2020-12-11T14:48:53.341374 #866-46917485597980]  INFO -- : Processing by TicketsController#create as HTML
I, [2020-12-11T14:48:53.341516 #866-46917485597980]  INFO -- :   Parameters: {"customer_id"=>"guess:PFHWuppertal@api-test.de", "title"=>"Fehler: PFH-WUP-DC01", "article"=>{"body"=>"[FILTERED]", "subject"=>"fehler: ::Patch Status scan not uploaded:"}, "group"=>"API"}
I, [2020-12-11T14:48:53.571849 #866-46917485597980]  INFO -- : Authentication against Auth::Internal for user y.schomers@komplex-it.de ok.
I, [2020-12-11T14:48:53.588721 #866-46917485597980]  INFO -- : Won't enqueue SearchIndexJob (Job ID: e3f2039c-0747-4567-aaf3-66c8a7b70a13) because of already existing job with lock key 'SearchIndexJob/User/11'.
I, [2020-12-11T14:48:53.588872 #866-46917485597980]  INFO -- : Enqueued SearchIndexJob (Job ID: e3f2039c-0747-4567-aaf3-66c8a7b70a13) to DelayedJob(default) with arguments: "User", 11
I, [2020-12-11T14:48:53.589864 #866-46917485597980]  INFO -- : Won't enqueue SearchIndexAssociationsJob (Job ID: 98a0f16b-8049-4b11-b2c1-87ce2bbb750f) because of already existing job with lock key 'SearchIndexAssociationsJob/User/11'.
I, [2020-12-11T14:48:53.589952 #866-46917485597980]  INFO -- : Enqueued SearchIndexAssociationsJob (Job ID: 98a0f16b-8049-4b11-b2c1-87ce2bbb750f) to DelayedJob(default) with arguments: "User", 11
I, [2020-12-11T14:48:53.608323 #866-46917485597980]  INFO -- : Enqueued UserDeviceLogJob (Job ID: e71a1165-e774-4927-b4e2-c24b318d1e12) to DelayedJob(default) with arguments: "Mozilla/5.0 (Windows NT; Windows NT 10.0; de-DE) WindowsPowerShell/5.1.19041.610", "93.133.13.127", 11, nil, "basic_auth"
I, [2020-12-11T14:48:53.661159 #866-46917485597980]  INFO -- : Enqueued SearchIndexJob (Job ID: cb6bd2ec-5690-4262-a826-407dfa2cc78c) to DelayedJob(default) with arguments: "Ticket", 540
I, [2020-12-11T14:48:53.666176 #866-46917485597980]  INFO -- : Enqueued SearchIndexAssociationsJob (Job ID: ad004574-a5a8-4aff-9220-00563213e313) to DelayedJob(default) with arguments: "Ticket", 540
I, [2020-12-11T14:48:53.674133 #866-46917485597980]  INFO -- : Enqueued SearchIndexJob (Job ID: b7c773be-3cfa-4030-a776-e68e51699181) to DelayedJob(default) with arguments: "User", 82
I, [2020-12-11T14:48:53.716819 #866-46917485597980]  INFO -- : Enqueued TicketUserTicketCounterJob (Job ID: 3bcef2bc-a3dc-47a9-9dbf-88ff5dad8086) to DelayedJob(default) with arguments: 82, 11
E, [2020-12-11T14:48:53.732205 #866-46917485597980] ERROR -- : invalid byte sequence in UTF-8 (ArgumentError)

Thank you so much for your answer! I think i found it.
invalid byte sequence in UTF-8 (ArgumentError)
i think the problem lays there? Do you know how to fix?

Greetings
Yaspo

MrGeneration · December 30, 2020, 9:33am

Oh I overread the powershell part.
Well yeah, that’s the issue.

You’ll need to tell your powershell script explicetily that it wants to run in UTF-8.
Your variables may have another encoding this causes powershell to send non understandable stuff to Zammad because the encoding doesn’t fit.

Sorry, should have shifted earlier on that regard.
I’m afraid that I don’t know on how to do that.

Yaspo90 · January 18, 2021, 10:47am

Holy…
that took a while.
I found the solution for anybody whos also interested:
$body = ConvertTo-Json -InputObject $body
$body = [System.Text.Encoding]::UTF8.GetBytes($body)
This worked-for me