I am not a Zammad user yet and am assembling information for discussion with a friend whose company may be looking at this as a solution.
Currently they use powershell scripts for all their onboarding and offboarding into AD. Creating users, assigning groups based on information provided etc. In relation to leavers is triggered by the contract end date of a user and then the powershell script that runs daily picks up this information.
For the onboarding side of things, is it possible to pass information in a ticket to a powershell script and then trigger the onboarding process all from within the ticket and not having to drop out and run the powershell script and enter in the information as variables for the process to run against.