Trigger to revert ticket state to previous

[David_Martinez]

If there is any way to avoid change a state to open on a new response, will resolve my request too.

Create state that not change to open when customer replies

Infos: Used Zammad version: 5.4.1-1684527573.32d8f213.centos8 Expected behavior: I want create a new ticket status that NOT change to status “open” when customer replies Actual behavior: I have created the new state with rails, visibility, translation, only need take it out this state, (or change one created) to avoid change status when customer replies. Steps to reproduce the behavior: // estado “esperando agente” para tickets que necesitan de un procesamiento del agente a pesar de q…