Time management - Billing best practice

Can anyone advise the best process for managing time spent on ticket for billing customers?

We need to record the time spend, by staff type - example - Analyst, developer etc for billing/ reporting purposes.

thanks .

If you believe your stuff to account time, then Time accounting, if not - I have no idea how it can be possible done with Zammad, but I’m interested too

If you need advanded time accounting, try clockify with browser plugin. You will have a button in each ticket, and the accounted time will be filled in with Ticket Number and title

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We use the zammad time accounting. Have created an object “billable” with boolean yes/no and an object “billed” boolean yes/no.

If we already have billed the time, we set “billed yes”.

Then we created a report that shows all “billable yes” and “billed no”. You can export this per year, month, day as csv, open in excel and sort by agent.

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