- Used Zammad version: 4.1.0
- Used Zammad installation type: docker-compose
- Operating system: Ubuntu
- Browser + version: Firefox v93 (64-bit)
I have configured Zammad to import mail from a mailbox.
Another system is mailing to that mailbox which creates a number for each mail it sends.
The number is in the subject of the e-mail same with organization etc.
The format begins with:
INC #123456 | ORG
Is it possible that Zammad uses the same ticket as imported in te mail?
With use of a regex for example?