Slack notification

Hello everyone,

I am currently working on a Slack bot that is supposed to send a message via a webhook if a ticket has no owner for more than 3 days.

The basic function works - but the trigger logic is unfortunately not yet reliable: Sometimes the message is sent as requested, sometimes simply nothing happens.

Do any of you have experience with this or any ideas on how to map this trigger cleanly and reliably?

Thank you in advance! :folded_hands: