Simple, human readable backup

Lobby
1

Hello all,

I am aware of the Zammad backup capabilities, and have also set up snapshot backups of my Google Cloud server.

However, for peace of mind, in a worst-case scenario, if the server went down, and other backup options failed, I have been considering how to have a very simple, human readable backup.

Something like a CSV file of all tickets opened and closed in the current month, written once a day.

Does anyone have thoughts on how they’d approach this? Ideas that came to mind included maybe an API call, or possibly a Postgres DB query.

Thanks in advance!

2

You can use the Reporting subsystem for this.

3

Hi,
I built an full export in Python for this, using the API from “zammad_py”

I just walk through all the tickets, create one folder per Ticket and export all files including all attachments.

So, I have everything I need as a backup.