I am currently evaluating Zammad and have come across a challenge that I cannot find a solution for. So far all settings were pretty intuitive and the almost all other questions were answered by searching the documentation and this forum.
The challenge (I have): in an environment where agents answer tickets in two or three languages, how do I ensure that automatic responses to customers are sent in the correct language for the respective customer. Zammad is set up in German, as most of the agent are German speaking, but answers may be in German, English or French.
I do not seem to be able to associate a language with a customer to ensure that responses, respectively texts from the text modules are in the correct language.
I would appreciate a pointer in the right direction or, even better, a tip from someone which has this situation, on how to overcome this challenge.