Send email to the client X time after they create a ticket

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Hello,

I answered a similar question here:

Escalated tickets not sending mail notification to other agaents

A trigger requires an action as in “it is happening now” to activate Official docs: Triggers — Zammad Admin Documentation documentation If you are looking for escalations, SLAs are the way to handle escalations Official docs: SLAs — Zammad Admin Documentation documentation It looks to me that you are looking for something like a scheduled task as in “verify every X if tickets have conditions Y and do Z” Like e.g. where I check every work-day at 10:30 if there are tickets that have the condi…

Let me know if this helps.