Prevent to close a ticket


  • Used Zammad version: 4.0.x
  • Used Zammad installation source: package
  • Operating system: Ubuntu LTS
  • Browser + version: Firefox 88 on Windows 10


is it possible to prevent the ticket closing by an agent or by a customer, if no information (by email or by note) is provided during the closing step?


Expected behavior:

Hello @ihar

you’re going to end up with lots of “test” tickets like this one if you don’t allow closing them as they are…

My 2 cents…


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