Postmaster Filter use match value

[wucherpfennig]

Hi there

Is there a way to use the match value to set a field?

Currently we (in OTRS) have such filters in place:

#customer:([\w%-.]+@[\w.-]+.[\w.]+)

set field:

[***]

is this even possible in Zammad?

BR wucherpfennig

[MrGeneration]

Should be possible.
But: I did not check the regex at any point.

You can find more information about using regex within postmaster filter here:
https://admin-docs.zammad.org/en/latest/channels-email.html#filters

[wucherpfennig]

Thank you for the reply!

Well I know that the regex works since it is writing “[***]” into the desired field but not the found value… eg in this case the customers email address.

[MrGeneration]

Oh my bad!
No that’s not possible with regex, sorry.

You could use the API though.

Edit: Do you mind me asking why you need to write the mail address of the customer in a custom field?
I’m asking because Zammad already holds that information in the UI…

[wucherpfennig]

• too bad… We depend on those kind of functions to extract data from the mails like order / invoice numbers etc. (eg. “INV0001” > “0001”)
• api is possible but overcomplicated

We use the “#customer” tag to “bounce” emails since we are using O365 and microsoft does not allow bouncing via email client.