I believe that since the update to 5.2.3, the assignment of several tickets to one user, for example, no longer works. So generally a mass update
We have several groups with different mandatory fields.
The channel is e-mail and various mandatory fields have been defined in the form. If I now want to assign a ticket in the overview of not yet assigned tickets, I get an error ‘Bulk action failed’.
I assume that it no longer works because of the mandatory fields, as the release notes also state that closing tickets without all mandatory fields has been fixed.
Question: How do I get my mandatory fields into the overview of unassigned tickets?
I only ever see the standard fields Group, Owner, Status and Priority etc.