May I ask a question, if the ticket is closed, does it send the notification to customers? Because I have been using it for a while, it just sends the notification through Gmail for admin or agent only when the ticket is closed. Any solution? Thank you, and Appreciate all your answers

Notification through gmail

timgrm October 28, 2021, 6:25am 3

you need to add some Trigger for that.
Here is an example from a Community Member:

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