New custom channel


#1

Hi! I’m reading and trying zammad and its a really amazing tool! Now i need to integrate a new channel. This new channel will post new messages and expose an api to answer this messages. So what i need to know if could be done is to post a new message to a ticket (new or existing) via zammad api and configure a webhook to send answered tickets to this channel api. I dont know if here is the correct place to ask this, so i would appreciate if someone could help me with this.

Thanks!


#2

The Zammad API is really powerfull and can do everything, the WebApp can do as well.
You’ll find further information regarding the API here: https://docs.zammad.org/en/latest/api-intro.html

Please note that you might want to create a new group instead of a channel - a new channel would require you to custom code stuff. :slight_smile: