Hi! I’m reading and trying zammad and its a really amazing tool! Now i need to integrate a new channel. This new channel will post new messages and expose an api to answer this messages. So what i need to know if could be done is to post a new message to a ticket (new or existing) via zammad api and configure a webhook to send answered tickets to this channel api. I dont know if here is the correct place to ask this, so i would appreciate if someone could help me with this.