Hi! I’m reading and trying zammad and its a really amazing tool! Now i need to integrate a new channel. This new channel will post new messages and expose an api to answer this messages. So what i need to know if could be done is to post a new message to a ticket (new or existing) via zammad api and configure a webhook to send answered tickets to this channel api. I dont know if here is the correct place to ask this, so i would appreciate if someone could help me with this.
Thanks!
The Zammad API is really powerfull and can do everything, the WebApp can do as well.
You’ll find further information regarding the API here: https://docs.zammad.org/en/latest/api-intro.html
Please note that you might want to create a new group instead of a channel - a new channel would require you to custom code stuff. 
Hello form 2026 )))
This topic is actual for me. As a topic starter I need to create a new custom channel from which the new tickets will generating via the API. Groups aren’t cover this needs.